REFUND POLICY

Policy Statement | Updated June 2026 |

Hollandia realizes that situations may arise requiring players to withdraw from play. At the same time, there are financial implications for the club when players withdraw.

Purpose

If a player withdraws after registering, the following refund policy will apply: 

• During the online registration period: $20 administration fee withheld
• After registration closes and up to the player's first evaluation: $50 withheld
• After the player's first evaluation and before the team placement invitation is sent: $150 withheld
• After the team placement invitation has been sent: No refund

All refund requests must be submitted in writing to operations@hollandiasoccer.ca. 

In the case of a medical reason requiring a withdrawal mid-season, a credit applicable to the next season will be considered on a case by case scenario. An explanation and doctors note maybe requested to assist in reviewing any such requests. 

Procedures

1. Players and/or families requiring a refund of fees should contact the Director of Operations at operations@hollandiasoccer.ca 

2. Request should clearly state:

a. Player name, age group and season
b. Reason for withdrawal
c. Date of withdrawal
d. Acknowledgement that the player and/or family has reviewed the refund policy
e. If the team placement has already been announced and/or the season has started, the player and/or family should cc the coach on this email.

In the event payment was not made and the family has not paid the withdrawal fee, they will be prevented from registering online the next season until the account is in good standing.